The role of middle management in achieving continuous improvement: a demanding playing field
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Webinar Hora Est! Leren Promoveren
2nd European Lean Educators Conference
Welcome to the 2nd European Lean Educators Conference!
The European Lean Educator Conference 2015 provides a platform for trainers, coaches, professors and teachers from industry, academia and government organizations to share their knowledge and experiences and learn from one another.
The European Lean Educator Conference is dedicated to fostering exchange within academia as well as between education and industry, which we believe is especially important. Toward that end, we are targeting an audience that is 50 percent educators and 50 percent Lean teaching and coaching specialists from industry.
All participants will take home practical lessons-learned from one another. After many successful Lean Educator Conferences in the United States, the European conference is now in its second year and will this time take place in Södertalje, close to Stockholm. Keynote speakers, coaches and Lean implementers of leading organizations and companies will share their experience and knowledge.
Through innovative educational approaches – ranging from simulations, case studies, learning factories and new training methods – participants will receive new ideas for teaching, practicing and coaching continuous improvement.
We welcome you to Södertälje in September!
Continu verbeteren…. out of the box denken
Het belang van verwonderen bij continue verbetering
Vergaderen volgens de Lean filosofie
Herken je de situatie? De vergadering begint te laat, de agenda wordt ter plekke uitgedeeld en gedurende de eerste 10 minuten van de vergadering komen er nog deelnemers binnen lopen. Met als klap op de vuurpijl de voorzitter die de laatkomers nog even snel wil bijpraten over wat tot dusver besproken is. Verspilling van tijd, geld en mensen. En een hoge frustratie over het inefficiënte verloop van de vergadering. Kan dit niet beter? Natuurlijk wel. De principes van lean zijn breed door te voeren binnen organisaties ook op het vlak van vergaderen.
..Meer lezen klik hier
Mooi voorbeeld van ketensturing binnen een bank
Inleiding tot verwonderen
Verwonderen
Middle management in the driving seat of Customer Excellence
Middle management is an important spill when it comes to reaching Continuous Improvement and Customer Excellence. Focussing on the more hard factors like operational dashboard which facilitates result driven steering with the end result of high customer value. And the skills matrix which results in higher employee satisfaction and eventually higher productivity. Combine this with soft skills like listening and observing and executing improvement (PDCA) on the end to end process for sustainable results.
Important is that the middle manager is in the driving seat and given the responsibility to act.
